One of the survey’s key findings is that 81% of contact lens users who stop wearing them do so due to discomfort. In fact, comfort ranks just below visual correction as one of the most important factors that lenses must offer, according to respondents. Additionally, more than half of vision care professionals consider discomfort to be one of the primary barriers users face when wearing lenses. These insights may explain why 41% of users view experiencing some level of discomfort with contact lenses as “normal.” Itching, dryness, and end-of-day discomfort are among the most frequently reported issues.
However, these problems can often be addressed by selecting the right lenses for each individual, which requires seamless communication between the optician and the patient.
As Prof. José M. González Méjiome explains, “Switching contact lenses for dissatisfied users depends on the professional. That’s why it’s crucial to dedicate time to improving lens fitting and prescribing the appropriate maintenance system when needed, identifying the best option for each person.”
Despite this, the survey revealed that only 35% of contact lens users discuss these issues with their optician. “When a patient experiences discomfort or other problems related to their lenses, it’s essential that they feel confident enough to talk to their vision care professional, who can then seek the best alternative to ensure their satisfaction,” Prof. González Méjiome notes. In this regard, there is significant room for improvement in communication, as 55% of users lack the confidence to discuss lens comfort with their optician.
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